Avalon Rose Botanicals is dedicated to creating skincare products of the highest quality, that we hope you’ll fall in love with.

However, we understand that not every product will work for every person. If you’re not completely satisfied with a product, start a return and send us your items within 30 days of your purchase date. We’re happy to discuss your concerns and recommend products that might be a better fit for you.

RETURNS

To be eligible for refund or store credit:

• Returns must be postmarked within 30 calendar days from the date you received the product

• Items must be returned unopened, undamaged, and in their original packaging.

• Your Avalon Rose Botanicals Order # must be included with the return.

Please Note:  We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of the products we sell, but certain ingredients (e.g. retinol) may cause irritation to very sensitive skin. To help you avoid irritation or allergic reaction, a full ingredient list is displayed on each product page. If you’re having trouble deciding what products might work best for your skin, please contact us for a recommendation. We’re always happy to help!

SHIPPING

We are unable to cover return shipping costs. You’re welcome to choose whichever courier you prefer – just remember to pack properly to ensure your return arrives undamaged.

Mail returns to:

Avalon Rose Botanicals
Attn: Returns
170 Klassen Road,
Kelowna, B.C.
CANADA
V1X 4S8

REFUNDS

Once we receive your returned item, we’ll let you know. We’ll inspect the product for any damage or signs of use. After inspection, we’ll share the status of your refund with you immediately.  

If your return is approved, you’ll receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for your return to be processed.

Avalon Rose Botanicals reserves the right to change and update this return policy at any time.